Frequently Asked Questions

What is a toll bill and why did I receive one?
I have a TxTag, TollTag or EZ Tag, why did I receive a bill?
Who is Cofiroute?
What are the Cofiroute Customer Service Contact Center hours of operation?
I already paid a bill from Texas Tollways, NTTA, HCTRA, KTA or OTA. Why did I receive one from Cofiroute?
Why did I receive a Notice of Toll Violation?
Why can’t I pay cash on North East Texas Regional Mobility Authority facilities?
What methods of payment can be used to pay my toll bill or notice of toll violation?
Can I make a partial payment?
Someone else was driving my car at the time of the violation. Do I have to pay?
I no longer own the vehicle, how do I dispute the toll charge?
How do I update the address where my toll bills are mailed?
Where can I get a TxTag?
I added money to my TxTag account. Why do I still have a balance for unpaid toll bills from the Pay By Mail program?
How does Pay By Mail work?
I drove a rental car on a Northeast Texas Regional facility, how can I pay my tolls?
Who is the North East Texas Regional Mobility Authority?
How much will the toll be?
Who is Southwest Credit Systems (SWC)?

What is a toll bill and why did I receive one?

Toll bills are mailed to drivers who use Toll 49, operated by North East Texas toll roads without having a valid TollTag (North Texas Tollway Authority), EZ TAG (Harris County Toll Road Authority), PIKEPASS (Oklahoma Turnpike Authority), or K-Tag (Kansas Turnpike Authority), or BancPass  account (pre-paid accounts) If you received a toll bill, a vehicle registered in your name recently traveled on Toll 49,  North East Texas toll road. Be advised that if you loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred by that vehicle. Failure to pay a toll bill can result in additional fees and court fines.

Toll bills are part of the Pay By Mail program. Cameras on the toll road take a picture of a vehicle’s license plates, and that information is used to identify the registered owner of the vehicle. A toll bill is then sent to the registered owner’s address.

Pay By Mail customers have 30 days to pay their bill.  Customers may do so in person, via mailed check, online or over the phone.

I have a TxTag, TollTag, EZ Tag, PIKEPASS, or K-Tag why did I receive a bill?

If you are a TxTag, TollTag (North Texas Tollway Authority), EZ TAG (Harris County Toll Road Authority), PIKEPASS (Oklahoma Turnpike Authority), or K-Tag (Kansas Turnpike Authority) customer and have received a toll bill, you may have  a problem with your tag or account.

  • Your tag may not be properly installed on your vehicle
  • Your license plate is not listed on your account or linked to your tag
  • You may need to add money to your account
  • Your license plate may need to be updated
  • Your tag could be inactive
  • You could have a metallic oxide windshield which prohibits the tag from working properly
  • There is some other problem with your tag account

In order to avoid penalties, you should make a payment on the bill received and contact your toll tag’s customer service center to correct the cause of the problem.

Texas Tollways (TxTag) 1-888-468-9824

North Texas Tollway Authority (TollTag) 1-877-991-0033

Harris County Toll Road Authority (EZ TAG) 1-281-875-EASY (3279)

Oklahoma Turnpike Authority (PIKEPASS) 1-800-PIKEPASS (745-3727)

Kansas Turnpike Authority (K-Tag) 316-652-2650

Who is Cofiroute?

Cofiroute is the toll payment processor for the Central Texas Regional Mobility Authority. Cofiroute can assist you with questions related to your toll bill or notice of toll violation and can process your payment.

What are the Cofiroute Customer Service Contact Center hours of operation?

Cofiroute’s Customer Service Contact Center is open:
Monday – Friday: 8:00 a.m. – 7:00 p.m.

Saturday 8:00 a.m. – 5:00 p.m.
You can contact Cofiroute by phone at (833) 762-8655 (toll free) or (512) 410-0562 (local).

I already paid a bill from Texas Tollways, NTTA, HCTRA, KTA or OTA. Why did I receive one from Cofiroute?

Toll bills issued by Cofiroute are received because a vehicle registered in your name used a Toll 49, operated by North East Texas Regional Mobility Authority facility without a valid TxTag, TollTag, EZ TAG, K-TAG, PIKEPASS or BancPass.

Toll bills issued by Cofiroute are received because a vehicle registered in your name used the following toll road: Toll 49. Cofiroute is not affiliated with TxTag, TollTag, EZ Tag, K-Tag, PIKEPASS or BancPass and payments made to these accounts cannot be applied to toll bills issued by Cofiroute.

Why did I receive a Notice of Toll Violation?

Cofiroute issued a Notice of Toll Violation because Texas Department of Motor Vehicles records indicate a vehicle you own used Toll 49, operated by North East Texas Regional Mobility Authority facility, and you have not paid a toll bill previously sent to you by its stated due date.

Click here to view the toll bill and fee schedule.

Why can’t I pay cash on North East Texas Regional Mobility Authority facilities?

The Mobility Authority operates cashless toll facilities. All-electronic toll collection reduces operational costs, improves safety, reduces vehicle emissions, and promote a consistent flow of traffic because drivers do not have to slow down or stop to pay their tolls. Customers on Toll 49 can pay their tolls using any of the pre-paid account programs or Pay By Mail.

What methods of payment can be used to pay my toll bill or notice of toll violation?

There are several ways to pay your toll bill or notice of toll violation. You can make payments online, by phone, by mail or in person at the Customer Service Center in Austin.  There are also participating retail payment center located throughout Smith County and the state of Texas.

Click here to pay your toll bill online now

Follow the links below to get more information about other payment methods:
By Mail

By Phone

Customer Service Center (Austin, TX)

Retail Payment Center in Person (Various locations)

Can I make a partial payment?

Yes, however please be advised that partial payments will be applied to the oldest outstanding toll linked to your license plate. Failure to pay any remaining balances for toll bills in your name will result in additional court fines and late fees.

Someone else was driving my car at the time of the violation. Do I have to pay?

Yes. You received a toll bill because Texas Department of Motor Vehicle records indicate a vehicle you own was photographed using Toll 49, a Mobility Authority facility, and a valid tag associated with a pre-paid account was not detected. As the owner of this vehicle, you are legally responsible for the toll charges regardless of who was driving the vehicle.  If the vehicle was stolen or sold. Go to https://paytoll49bill.org/resources/dispute-toll/ for information regarding stolen or sold vehicles.

I no longer own the vehicle; how do I dispute the toll charge?

Under Texas law you may be able to dispute these charges if you meet one of the following criteria:

  • You were no longer the legal owner of the vehicle at the time it was on the toll road, or
  • The vehicle was leased or rented to another entity at the time it was on the toll road, or
  • The vehicle was stolen prior to its use of the toll road.

To qualify for one of these exemptions, you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on Toll 49. You can accomplish this by mailing a copy of your toll bill along with one of the following documents to us:

  • A copy of the Texas Department of Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner;
  • A copy of the rental or lease agreement, which includes the name and address of the party responsible for the car at the time the toll charges were incurred;
  • A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred.

If you believe your bill was issued in error, contact Cofiroute to request a review of your account.

Click here for more information and forms needed to dispute a violation.

How do I update the address where my toll bills are mailed?

If the address shown on your toll bill or notice is not current, or if you recently moved, you must update your address through the Texas Department of Transportation. Click here to learn how to file your change of address.

Where can I get a TxTag or TollTag?

TxTag

  • VisitTxTag.org
  • Call 1-888-468-9824
  • Visit the TxTag Customer Service Center at 12719 Burnet Road, Austin, TX 78727

TollTag

  • Visit ntta.org
  • Call 972-818-NTTA (6882)
  • Visit the TollTag Customer Service Center at one of these locations
  • Visit a participating retail outlet at one of these locations

I added money to my TxTag or other pre-paid account. Why do I still have a balance for unpaid toll bills from the Pay By Mail program?

TxTag and other pre-paid accounts are not affiliated with Cofiroute or the Mobility Authority’s Pay By Mail program. Funds you add to your pre-paid accounts including TxTag are not applied to toll bills issued by Cofiroute.

Click here to pay your toll bill online now

How does Pay By Mail work?

Drivers who want to travel on Toll 49, operated by the Mobility Authority but do not have a TxTag, TollTag, EZ Tag, PIKEPASS, K-Tag, or BancPass simply drive the road and wait to receive a bill in the mail. There is no need to prepay or register.

Cameras on the toll road will take a picture of your license plate, and that information will be used to identify the registered owner of the vehicle. Cofiroute sends you a bill in the mail.

Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone. Pay By Mail customers are charged a $1 processing fee.

Failure to pay a toll bill can result in additional fees and court fines. If you let other people drive your car, be advised that under Texas law you are responsible for any tolls incurred.

I drove a rental car on a Northeast Texas Regional Mobility Authority facility, how can I pay my tolls?

Customers in rental cars are required to pay for travel on Toll 49, operated by Northeast Texas Regional Mobility Authority and should contact their rental agency regarding payment. Most rental car companies now offer rental car customers the opportunity to use toll roads, but the programs can vary by agency and involve fees beyond those charged by Cofiroute.

Who is the North East Texas Regional Mobility Authority?

The Northeast Texas Regional Mobility Authority (NETRMA) is an independent government agency created to accelerate the development of transportation projects in Northeast Texas. Our mission is to implement transportation solutions that will enhance the quality of life and the economic environment in our area. A 19-member board of directors that represent each of the member counties governs the NETRMA: Bowie, Cass, Cherokee, Gregg, Harrison, Panola, Rusk, Smith, Titus, Upshur, Wood, and Van Zandt. The NETRMA was established in October 2004.

How much will the toll be?

You may calculate your toll by viewing the NET RMA Toll Rates Chart.

Who is Southwest Credit Systems (SWC)

SWC is the collection agency for North East Regional Mobility Authority. SWC can assist you with questions related to your toll bill or notice of toll violation and can process your payment. Contact SWC at 888-402-5713.